Frequently Asked Questions

For silk and zari sarees, dry-clean only is recommended. Between wears, air the saree in shade, refold along different lines every few months to avoid permanent creases, and store it wrapped in a muslin cloth away from direct sunlight. Keep silica pouches nearby in humid months. Cotton and satin sarees can often be gently hand-washed — check the care label on your specific piece.

Our gold zari is tested for quality before a saree leaves our workshop. Stored correctly (muslin wrap, no plastic, no damp), it retains its lustre for years. Our customers regularly report their sarees looking as good as new even after repeated use.

Metro cities receive orders in 2–4 working days; the rest of India in 4–7. Every order is insured door-to-door and you can track it live from your account or the order confirmation page.

Yes — COD is available on most serviceable pincodes. Enter your pincode at checkout (or on any product page) to confirm availability for your address.

You can request a return within 7 days of receiving your order, provided the item is unworn and undamaged with all original tags and packaging intact. Once your return reaches us and passes our quality check, we refund the full refundable amount to your original payment method. See our Return & Refund Policy for the full details.

Your refund is processed after your returned item reaches our warehouse and passes our quality check. Once approved, it typically reflects in your original payment method within 5–7 business days.

Refunds aren't released as soon as you post a return. We first receive the product, verify it with our quality team, and confirm it meets our return conditions — this protects both you and us. We email you at each stage so you always know where things stand.

Once your return passes inspection you receive the full refundable amount. Shipping is free, so nothing is deducted for delivery. The only exceptions are a non-refundable COD handling fee (if you paid by Cash on Delivery) or, rarely, a payment-gateway processing fee that Razorpay does not return — we never add any charge of our own.

We don't offer direct exchanges. For a different colour, size, or design, simply return your original item for a full refund and place a new order — that way you never wait on stock.

Every Varni Vastra saree is quality-checked before dispatch at our Surat workshop. We use premium fabrics, and our weaving process ensures consistent patterns and finish across every piece. If you receive anything that doesn't meet your expectations, our 7-day return policy has you covered.

Most sarees offer a stitched-blouse option at product level — choose it before adding to bag. Unstitched blouse fabric ships by default where included.

Not yet — we currently deliver across India. International shipping is on our roadmap; write to care.varnivastra@gmail.com and we will notify you when it opens.