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We want you to love what you wear. If something isn't right, our returns are simple and our refunds are transparent — here is exactly how it works, step by step, so there are no surprises.
Last updated · July 2026
You can request a return within 7 days of receiving your order. Just open the item under My Orders, choose a reason, and (optionally) add a photo — it takes less than a minute.
Good to know
The 7 days are counted from the day your order is delivered, not the day you placed it.
The whole journey, from request to refund, in seven simple steps:
Request your return
Open My Orders within 7 days of delivery, pick the item, and tell us why you would like to return it.
We approve your request
Our team reviews and approves eligible returns, usually within 1–2 business days.
Ship the product back
We arrange a free reverse pickup from your address. Keep the item packed with its original tags and packaging.
We receive your product
Your return travels back to our warehouse. You can follow its status any time under My Orders.
We inspect and verify it
Our quality team checks that the item is unused and meets our return conditions.
Your refund is approved
Once the item passes inspection, we approve your refund right away.
Refund reaches your account
We process the refund to your original payment method. It typically reflects within 5–7 business days.
This is the part customers ask about most, so we want to be completely clear.
Your refund is not processed the moment you ship the item back. That is normal, and it protects both you and us.
Your refund is approved only after these three checks
Until they are complete, your item is either still on its way to us or being verified — so the refund has not started yet.
As soon as these are done, we approve and process your refund. We will email you at each stage, so you always know exactly where things stand.
Once your return passes inspection, you receive the full refundable amount for the returned item.
About payment gateway fees
In the rare case our payment provider (Razorpay) does not return its processing fee on a refund, that small gateway fee may be deducted from your refund. This is outside our control and applies only when the provider keeps it — we never add any charge of our own.
A few other things worth knowing:
To keep returns fair for everyone, items need to come back the way they arrived:
Please pack with care
Items that do not pass our quality check may be sent back to you and the refund declined. A little care while packing keeps your return smooth.
A few items cannot be returned:
We keep things simple and don't offer direct exchanges. If you would like a different colour, size, or design, just return your original item for a full refund and place a fresh order for the piece you want.
This way you are never left waiting on stock, and you always get exactly what you love.
You can follow your return from start to finish under My Orders — from request and pickup to inspection and refund. We will also email you as your return moves through each stage.
You have 7 days from the day your order is delivered to request a return. Simply open the item under My Orders and choose a reason.
Your refund is processed after your returned item reaches our warehouse and passes our quality check. Once approved, it typically reflects in your original payment method within 5–7 business days.
Refunds aren't released the moment you ship an item back. We first need to receive the product, verify it with our quality team, and confirm it meets our return conditions. This protects both you and us, and we email you at every stage.
When your return arrives at our warehouse, our quality team checks that it is unused, unwashed, and undamaged, with all original tags and packaging intact. If it meets these conditions, your refund is approved right away.
Yes. Once your return passes inspection, you receive the full refundable amount. The only possible exceptions are a non-refundable COD handling fee (if you paid by Cash on Delivery) or, rarely, a payment-gateway fee the provider does not return.
Occasionally, our payment provider (Razorpay) does not return its processing fee when a refund is issued. When that happens, that small gateway fee may be deducted from your refund. It is outside our control, and we never add any charge of our own — you always receive everything we are able to return.
If an item doesn't meet our return conditions — for example, it has been used, washed, or is missing tags — we may send it back to you and the refund won't be issued. Please pack your return carefully to avoid this.
Head to My Orders and open the relevant order. You'll see your return's live status at every stage — request, approval, pickup, inspection, and refund. We'll email you as it progresses too.
We don't offer direct exchanges. For a different colour, size, or design, return your original item for a full refund and place a new order — that way you never wait on stock.
Yes. Once your return is approved, we arrange a free reverse pickup from your address. Just keep the item packed and ready.
Yes. You can return individual items from an order. If you return part of an order, we refund the returned items and let you know the exact amount.
Since COD payments can't be reversed to cash, we refund COD orders to a bank account you provide. We'll guide you through sharing those details securely.
Questions about this policy? Write to us at care.varnivastra@gmail.com or visit our Help Centre.